The term Viz-Pro LLC or us or we refers to the owner of the website whose registered office is TROMBA PRO 120 Colebrook River Road, Winsted, CT 06098. The term you refers to the user or viewer of our website.
Shipping / Returns
All our orders are checked prior to despatch and individually packaged.
Shipping times may vary based on which product you have ordered standard stock items are typically delivered between 1 – 3 working days. Custom made orders can take up to 2 weeks depending on specification, please call our sales team who will be able to give you a more accurate timescale for your order.
We will send an e-mail to let you know your order has been processed and despatched. All Orders must be signed for at the point of delivery.
If there is likely to be any delay with your order, we will notify you by email or phone at the earliest opportunity, this will give you the opportunity to choose an alternative item in stock, change the specific or obtain a refund.
Shipping costs are clearly shown based on your post code when you add an item to your shopping basket.
If you require your items to be delivered on a timed shipment, this can be arranged at an additional cost, this is also dependant on zip code and availability.
Please familiarise yourself with our terms and conditions regarding the shipping process:
Returns and Refunds
At Viz-Pro LLC. we like all our customers to be 100% satisfied with their purchase however, if for any reason you are not completely satisfied you can return any STOCK items to us within 7 days for a refund or exchange, less deduction for postage and card charges. The following terms apply:
Unless you use our collection service, we are not responsible for returned packages until they have actually been received, you are strongly advised to use a signed-for (tracked) shipping service when returning orders and we will not be held responsible for returns that are damaged or go missing in the post.
We advise customers to bear in mind if they are returning accessories via USPS, the accessories are possibly not insured against losses or damage. We recommend you keep your receipt as proof of postage.
To return items to Viz-Pro LLC. please make sure to contact us first!
Please remember to include your original order number when communicating with us.
Viz-Pro LLC. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Viz-Pro LLC. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 07/02/2012.
What we collect
We may collect the following information:
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998 and International Safe Harbor Privacy Principles. A small fee will be payable. If you would like a copy of the information held on you please write to:
120 Colebrook River Road,
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.